A Medical Home is all about you. Caring about you is the most important job of your Patient Centered Medical Home. In this personal model of health care, your primary care provider leads a team of health care professionals that collectively take responsibility for your care. They make sure you get the care you need in wellness and illness to heal your body, mind and spirit.
Your personal provider and an extended team of health professionals build a relationship in which they know you, your family situation, your medical history and health issues. In turn, you come to trust and rely on them for expert, evidence-based health care answers that are suited entirely to you or to your family.
There are many benefits to being in a Medical Home:
Comprehensive care means your medical home helps you address any health issue at any given stage of your life.
Coordination of care occurs when any combination of services you and your provider decide you need are connected and ordered in a rational way, including the use of resources in your community
Continuous care occurs over time and you can expect continuity in accurate, effective and timely communication from any member of your health care team.
Accessible care allows you to initiate the interaction you need for any health issue with a physician or other team member through your desired method (office visit, phone call, or electronically) and you can expect elimination of barriers to the access of care and instructions on obtaining care during and after hours.
Proactive care ensures you and your provider will build a care plan to address your health care goals to keep you well, plus be available for you when you get sick.
Evidence based care means that your care team keeps up to date with the latest medical research and clinical practice guidelines, and will work with you to personalize your care to fit your preferences and your goals.
Your team may include a doctor, nurse practitioner, licensed practice nurse, medical assistant or health educator, as well as other health professionals. These professionals work together to help you get healthy, stay healthy, and get the care and services that are right for you. When needed, your personal doctor arranges for appropriate care with qualified specialists.
Your medical home team will coordinate your care with all your other health care providers. They will recommend quality specialists for you and your family and will work with your specialist and the hospital to continuously plan and manage your care.
With your consent, your medical home team will inform specialists and hospitals about your medical conditions, your preferences and your goals and will follow up to obtain information after your specialty visit or your hospital stay. We will also follow up with you and your family to make sure your get the care you need and that you understand your plan of care.
If you have a medical emergency, please dial 9-1-1.
For other clinical problems or medical advice, call your Medical Home first. Depending on the nature of the problem, we may be able to save you an expensive and inconvenient trip to the emergency room for problems best addressed by your personal primary care provider. You can reach a Medical Home team member via telephone 24x7, and same day appointments are always available.
If you do go to the emergency room, please make sure you let the staff know who your primary care provider is and ask that they contact your Medical Home as soon as possible so we can help them take better care of you and your family.
The Medical Home team is your team. They provide you with the care you need, when you need it and customize your care to meet your needs and expectations. We help you set appropriate health goals and work with you to meet them. We will spend enough time with you to ensure you understand what you need to do to successfully meet your goals and answer any questions you might have. We help you understand all your options for care so you can decide what care is best for you. And we will always treat you with the respect you deserve as a full partner in your healthcare.
We provide comprehensive, compassionate and continuous care for people of all ages.
The care you receive in a Medical Home goes beyond the office visit with your personal clinician.
We offer convenient same-day and next-day appointments, after-hours phone access and extended hours—early mornings and evenings.
Monday – Friday 8am- 5pm
Monday – Thursday 5pm – 6pm
Closed Saturday and Sunday
To make an appointment, call (352)242-1500 or log into the Patient Portal at aplus.patientmedrecords.com
For clinical advice and all other matters, please call (352)242-1500. We respond in a timely manner to your phone calls or electronic messages sent through the Patient Portal.
For all urgent matters, please contact us by phone. For all non-urgent matters, general information and to make an appointment, please call us during normal business hours.
Established patients, after hours, if there is an urgent matter please call our on-call number to speak with a provider at (352)235-5132.
We will need your consent to obtain your medical records from your previous primary care provider or from specialists you have seen in the past. Consent forms are available in your new patient package and online on our website at southlakepeds.com.
We accept many insurance plans and in some cases cash patients. Call us to discuss your particular situation. Once you become a patient in our practice, we provide you with the same access and care regardless of your health insurance status.
Beginning January 1st, 2014 most people will be required by law to have health insurance. Depending on your financial situation, you may be eligible for government subsidies to buy private health insurance, or you may be eligible to enroll in Medicaid.
For more information and useful tools to check your eligibility visit Healthcare.gov or ask one of your care team members for assistance.